Our Privacy Policy

Oqay Gold London- trading name of ZahMal London Ltd - ("oqay", "ZahMal", "we", "us" or "our") is committed to protecting and respecting your privacy. Please read this Privacy Policy (the Policy) carefully as it contains important information about how we will use and treat your personal data. By visiting oqay.co.uk, www.zahmal.com and/or zahmalcosmetics.com ("Our Site(s)") you are accepting and consenting to the practices described in this policy.

For Customers And Visitors To Our Site(s)

We act as agents of the Independent Therapists in providing our Booking Services and in storing any Client Consultation Forms.

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on Our Site(s), or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site(s), subscribe to our service, search Our Site(s) for an Independent Therapist, use Our Booking Services, when you report a problem with Our Site(s) or contact us for any other reason. This may include your name, date of birth, gender, address of where the Beauty Treatment will be provided, e-mail address, phone number and payment card information. It will also include any further information that you provide in relation to your booking, either to us or to your Independent Therapist (and this may include information about your health).
  • Information we collect about you. With regard to each of your visits to Our Site(s) we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser type, version, country and language; time zone setting; browser plug-in types and versions; operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site(s) (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. Client Consultation Forms – Prior to your Beauty Treatment(s) you will be asked to complete a Client Consultation Form in which you will be asked for details of any medical conditions. We will store these on behalf of the Independent Therapists.
    • Therapists' Notes – The Independent Therapists may make notes during the Beauty Treatment. These notes will record information that you give the Independent Therapist and the Independent Therapist's observations, e.g. whether there are any pets at the premises and whether you experienced any discomfort during the Beauty Treatment. If any of this information include details of your physical or mental health you will be asked for your explicit consent. We will store these notes and may make them available to other Independent Therapists that you choose to book through our Booking Service.
    • We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

Uses Made of the Information

We use information held about you in the following ways:

  • To carry out our obligations arising from our Booking Services that you request from us;
  • To store and share the Therapists Notes. These may be shared with other Independent Therapists that you choose to book.
  • To store the Client Consultation Forms on behalf of the Independent Therapists
  • To notify you about changes to our Booking Service that may affect you;
  • To ensure that content from Our Site(s) are presented in the most effective manner for you and for your computer or device;
  • To improve our services;
  • To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you;
  • To contact you and make suggestions and recommendations to you about Beauty Treatments that may interest you or them by email, ‘phone, SMS, mail, push notifications or via our websites.
  • To remind you of your appointments;
  • For administration and internal operations, including troubleshooting, data analysis, data security, testing, research, statistical and survey purposes;

For marketing, or any promotional purposes undertaken by ZahMal, for opting out of these services please email www.zahmal.com.

 

Disclosure of Your Information

We will share your information with the Independent Therapists to enable them to provide the Beauty Treatments effectively and to effectively manage customer relations.

We also provide your information to selected third parties including:

  • Suppliers for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of Our Site(s).

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If ZahMal or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
  • To enforce or apply our terms of use and other agreements; or
  • To protect the rights, property, or safety of ZahMal, the Independent Therapists or others.
  • To law enforcement agencies and regulators in connection with their investigations
  • This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, for example, the provision of support services of the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Security

We use appropriate technical and organisational safeguards to protect your data. However, you should be aware that the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

Marketing - You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing use to collect your data by clicking the unsubscribe button in our emails or you can also exercise the right at any time by contacting us at contactus@zahmal.com

Access to Information – You have a right to access information held about you. Any access request may be subject to a fee of £5 to meet our costs in providing you with the information that we hold about you. In order to exercise this right please contact us at contactus@zahmal.com

Your information – We will honour any requests to close accounts and remove contact/card details where requested. In any instances of requests to fully delete an account from our servers, we reserve the right to ask for information for verification of identify in the unlikely event of a fraudulent request.

Contact Information

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contactus@zahmal.com or ZahMal Ltd., 139 Caroline Gardens London SE15 2SG.

Alternatively, you may call us on our customer care line between 8am and 10pm

Local rate: 02032898701

Calling from abroad: +44 2032898701

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Links To Other Websites

If you follow any links to any websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.[/vc_column_text][vc_empty_space][vc_text_separator title="Cookies Policy" i_icon_fontawesome="fa fa-database" i_color="white" add_icon="true"][vc_column_text]

About Our Cookies

Our Site uses cookies (and similar technologies) to distinguish you from other users of our Site. They help us to analyse your visits and activities on the Site, provide you with a good experience when you browse, allow us to improve Our Site and enhance our marketing activities. By continuing to browse the Site, you are agreeing to our use of cookies and similar technologies for these purposes.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart, make use of e-billing services or leave a comment on our site. you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Site.

You can delete cookies!

If you would like to delete, restrict or block cookies which are set by our website, you can to this through your browser. You can do this by going to the Help or Settings function within your browser where it should explain how this is done.

You can also find out more detailed instruction on cookie removal at http://www.aboutcookies.org/how-to-delete-cookies/ which contains information on how to remove cookies from most web browsers; or at http://www.allaboutcookies.org/

Please be aware that if you choose to restrict cookies this could impact the functionality of our website.

You can find more information about the individual Ads cookies we use below.

  • Google Analytics
  • Twitter Ads
  • Apps Flyer
  • Bing Ads
  • Facebook Ads
  • Google Ad Words
  • Yell Ads