Frequently asked Questions

My Order

How do I change or cancel my order?

If you wish to change or cancel an order please call us on +44(0) 2032898701 or send an email to info@oqay.co.uk as soon as possible.

 

Has my order been dispatched?

Once your order has been dispatched from our warehouse, you will receive an email with all relevant tracking information, allowing you to choose your delivery day, request it to be left with a neighbour or in a safe place.

 

When will I receive my order?

Delivery times vary depending on where you are, and which delivery option you selected when placing your order.

 

I haven't received my order?

Please see our Delivery Page for information regarding delivery times. If you still haven't received your order after the delivery period has ended, then please get in touch via email info@oqay.co.uk or call us directly on +44(0) 2032898701 (Mon - Fri 09:00 - 21:00, Sat - Sun 10:00 - 17:00).

 

I have received the wrong product, what do I do?

Please get in touch by email info@oqay.co.uk or call us directly on +44(0) 2032898701 (Mon - Fri 09:00 - 21:00, Sat - Sun 10:00 - 17:00) and we'll pick up the incorrect items and get replacements sent out to you as soon as possible.

 

I need more delivery and returns information, where do I go?

For further information on delivery, returns and refunds, please refer to the pages below:

·       Delivery

·       Returns and Refunds