Delivery

Your packed shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Hermes with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online. Estimated Shipping Time: 3 – 7 WORKING DAYS (delivered Mon – Sat). 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer. In such event you will be notified and kept up to date.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event,.

Boxes are amply sized, and your items are well-protected. However, If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened please contact us at info@oqay.co.uk or call us on 07498101031 within 48 hours of receiving your order. Be advised that we may require images of any damage for our records. If your goods appear faulty once used or if you have any concerns, please also contact us.

Please be aware that due to the current UK restrictions, the delivery 3rd parties may sometimes experience delays. We are trying our best to monitor all deliveries to ensure they are delivered ontime; However, we are aware that this is out of our control and the most we can do here is contact them with consistency and urgency until your parcel arrive (with an exception to Hermes). Please note that in such circumstances OQAY Aroma London (or ZahMal London Ltd.) cannot be held liable, as the delay occured with the delivery company and not ourselves.

 

PLEASE NOTE, ROYAL MAIL & OUR COURIER SERVICES ARE NO LONGER OBTAINING A SIGNATURE AT DELIVERY IN ORDER TO REDUCE THE POSSIBILITY OF TRANSMISSION AT THE POINT OF DELIVERY.

Parcels will be sent using a Tracked Delivery Service and delivered Monday – Saturday except for Bank or Public Holidays.

– Your order is tracked until delivery is made. Please keep up to date with your tracking to ensure you care able to take delivery. 

– Unfortunately, we are unable to confirm a delivery time slot as this will be allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is the customers responsibility as we are unable to assist with this.

 

SCOTTISH HIGHLANDS & NORTHERN IRELAND

Estimated Shipping Time: 3 – 7 WORKING DAYS (delivered Mon – Sat) 
– Time frame will begin from following working day for any order placed after 12pm. 
– After placing your order, please allow 7 working days for us to prepare, dispatch & deliver your order.

– Currently no signatures are required. Please see above notice..

 

CHANNEL ISLANDS & ISLE OF MAN

Estimated Shipping Time: 3 – 7 WORKING DAYS (delivered Mon – Sat) 
– Time frame will begin from following working day for any order placed after 12pm. 
– After placing your order, please allow 7 working days for us to prepare, dispatch & deliver your order.
– Currently no signatures are required. Please see above notice.

 

INTERNATIONAL ORDERS

Ireland

Orders under £50: £5 for Standard Delivery (3 – 7 WORKING DAYS)

‌Orders over £50: FREE Standard Delivery (3 – 7 WORKING DAYS)

Europe

Orders under £50: £10 for Standard Delivery (3 – 7 WORKING DAYS)

‌Orders over £50: FREE Standard Delivery (3 – 7 WORKING DAYS)

USA

Orders under £100: £15 for Standard Delivery (3 – 7 WORKING DAYS)

‌Orders over £100: FREE Standard Delivery (3 – 7 WORKING DAYS)

Rest of the World
Orders under £150: £25 for Standard Delivery (3 – 7 WORKING DAYS)

Orders over £150: FREE Standard Delivery (3 – 7 WORKING DAYS)

Russia

We are unable to ship to private Russian addresses.

 

CUSTOMS & RESTRICTIONS

Whilst we do everything within our power to ensure customs clearance of your parcel, we advise that you check with your local customs authorities before importing anything into your country that may be stopped or have charges applied. OQAY Aroma London will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs

We are unable to ship the below products outside of the UK. This includes any bundles, gift sets or collections that contain the below items:

10ml Essential Oil Blends

Wellbeing Essential Oil Blends Collection

Hand Sanitiser Gel

Focus Time Mists edit